Cancellation & Refund Policy
Effective Date: 8 October 2026
We understand that travel plans can change. This policy is designed to be straightforward and fair to travellers and the people who host our experiences.
1. Standard Cancellation Policy
Full Refund
Unless a specific experience listing states a different cancellation policy, you may cancel your booking and receive a 100% refund if you cancel at least 24 hours before the scheduled start time of the experience. The deadline is based on the local time where the experience takes place.
Less Than 24 Hours Before the Experience
If you cancel less than 24 hours before the scheduled start time, the booking is generally non-refundable because our experiences involve advance planning, reservations, food purchases, tickets, transport arrangements and commitments to hosts and partners.
2. No-Show
If you do not arrive and do not contact us before the scheduled start time, the booking will generally be treated as a no-show and will not be eligible for a refund.
3. Late Arrival
Please arrive at the meeting point at least 10–15 minutes before the scheduled start time. If you arrive late, we will make reasonable efforts to accommodate you where possible, but we cannot guarantee that the experience can be extended or repeated. Late arrival does not automatically qualify for a refund.
4. Rescheduling
Where availability allows, you may request to move your booking to another date or time. Requests should preferably be made at least 24 hours before the original start time. Rescheduling is subject to availability, capacity, supplier restrictions, ticket availability and any applicable price difference.
5. If Unveil Delhi Cancels
If Unveil Delhi needs to cancel an experience before it starts, we will generally offer either a full refund or an alternative date or experience if you agree.
6. Unsafe Weather or Conditions
If weather, river conditions, venue availability, public access, transport conditions or other circumstances make an experience unsafe or impractical, Unveil Delhi may cancel, postpone or modify the experience. Where we cancel, you will generally be offered a full refund or rescheduling.
7. Material Changes
If we are unable to deliver a material part of an experience that was specifically advertised as included, we will make reasonable efforts to provide an appropriate alternative. Depending on the circumstances, this may include an alternative activity, rescheduling, partial refund or full refund where the experience cannot reasonably be delivered.
8. Issues During an Experience
If you experience a significant problem, tell your host or Unveil Delhi representative as soon as possible so we have an opportunity to resolve it. If it cannot be resolved, contact us promptly after the experience with your booking details and a description of the issue.
9. Guest-Caused Cancellation or Disruption
A refund may not be available where an experience cannot be completed because of refusal to follow reasonable safety instructions, disruptive or abusive behaviour, intoxication creating a safety concern, failure to provide required information, damage to property, violation of applicable laws or other guest-caused disruption.
10. Special Circumstances
In exceptional circumstances, we may consider a refund or rescheduling request outside the standard cancellation period. Supporting documentation may be requested. Approval of an exception is discretionary unless a refund is otherwise required by applicable law or this policy.
11. Third-Party Bookings
If you booked through a third-party platform, marketplace, travel agency or booking partner, that platform’s cancellation and refund process may apply.
12. Refund Processing
Once a refund is approved, we will initiate it through the relevant payment or booking channel. The time for the refunded amount to appear may depend on the payment provider, bank or booking platform.
13. Booking-Specific Policies
Certain experiences may have additional or different cancellation conditions. Where a different policy applies, it should be clearly stated on the relevant experience page or booking information before you complete the booking.
14. Contact Us
For cancellations, rescheduling requests or refund questions, email hello@unveildelhi.com and include your name, booking reference, experience name and scheduled date whenever possible.